You’ll be considered eligible if you’re:
a. A single income household earning $2,000 or less a fortnight
b. A dual income household earning $3,038 or less a fortnight
And have also experienced one or more of the following:
a. A recent drop in income or job loss
b. You, or someone in your household has experienced family violence
c. Unexpected high costs for essential items
d. Your rent or mortgage costs are more than 30% of your total household income
Up to $650 toward your electricity account and up to $650 toward your natural gas account, once in a 2-year period, if you have both energy types. If you have only electricity you can get the full $1,300 toward this.
Valid concession cards:
a. Pensioner Concession Card (PCC)
b. Health Care Card (HCC)
c. Valid Department of Veterans Affairs Card (DVA)
Your URGS application must be submitted with a personalised number. Reach out to one of our Live Chat Team Member. Our team can help answer any questions about the Utility Relief Grant Scheme (URGS) and assist you with filling out your application.
We'll supply you with an application form and your own form number, either by:
a. Sending you a direct link (via sms or email) to fill out the form online or;
b. Organising an application to be sent by post. Please note this is not preferred by most customers as it takes some time for the form to arrive.
Prior to sending the form to you, we'll fill out what information we have, you’ll then need to complete the rest of the form with your own information. Lodge the application with copies of the required documentation via:
Post: Utility Relief Grant Scheme, Department of Health and Human Services, Reply Paid 4057, Melbourne Vic, 8060
Or, email your application to firstname.lastname@example.org and we can submit your application for you.
Important info to help you fill out your URGS application:
1. Your details
Make sure you provide your name, address and contact phone number. You’ll also need to indicate what utility services you’re applying for help with.
2. The due date
You must return your completed form by the due date. You'll find this listed on your application form. Remember, the quicker you get your form in, the quicker you could receive financial assistance.
3. Household information
You'll need to include some of your household information. Listing any concession details (if applicable) and your household income.
4. Reason for your application
This is a mandatory section. You need to meet at least one of the four criteria listed in the application form (or see above in "Who may be eligible"). So, please make sure you complete the options that apply to you and include as much information as you can.
If applying due to decreased income or unexpected expenses you may need to include your last 3 payslips or a bank statement.
If applying due to a family violence situation, a signed statutory declaration or a referral from a community organisation is requested. Should this not we possible, you'll find more options in your application form.
6. Sign and date
Don’t forget to sign and date at the bottom of this page.
For more information visit the Victorian Government’s Utility Relief Grant and Non-Mains Utility Relief Grant scheme web pages