NSW
QLD
SA

You may qualify for various concessions that Discover Energy can assist you with on behalf of the NSW State Government.
Eligibility conditions vary, and may change from time to time. Find the latest information below.

This rebate pays $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day towards the cost of electricity in your household. depend on the number of days in each billing period.It’s paid in instalments through your Discover Energy electricity bill – the exact amount paid on each bill will depend on the number of days in each billing period.

It’s designed to assist eligible Discover Energy customers with all household energy costs, but is applied on the electricity bill only.

You'll need one of these concession cards:

a. Pensioner Concession Card issued by Centrelink or Department of Veterans’ Affairs

b. Centrelink Health Care Card

c. Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower

d. Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

A concession can be claimed only if:

a. you are a resident of NSW

b. the energy account is in the name of the concession card holder

c. the supply address is the domestic primary place of residence

d. you are a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme.

The following cardholders are ineligible:

a. Centrelink Child Disability Healthcare cards

b. Centrelink Foster Care Healthcare cards

c. DVA Dependent and Specific Conditions cards

d. Commonwealth State Seniors cards

e. Commonwealth Seniors Health cards.

If you use a life support machine at home, you may qualify for this concession – even if you claim other rebates like the NSW Government Low Income Household Rebate,the Medical Energy Rebate or the Energy Accounts Payment Assistance (EAPA) scheme. Rebates are calculated on a daily basis and are applied to each bill.

You don’t need a concession card to receive this rebate.

Eligible equipment and rebates

You can receive more than one rebate if you have more than one type of life support machine in your home. Just make sure that all machines prescribed by your doctor are included in the application.

ELIGIBLE EQUIPMENT DAILY REBATE
Positive Airway Pressure (PAP) devices $0.36
$0.71 for 24 hour use
Enteral feeding (formerly known as Kangaroo Pump) $0.44
Phototherapy equipment $3.68
Home dialysis $1.54
Ventilators (respirators) $3.68
Oxygen concentrator $1.85
$3.11 for 24 hour use
Total Parenteral Nutrition (TNP) pump $0.84
External heart pump $0.11
Power wheelchairs for quadriplegics $0.30
Are you eligible?

To receive this rebate:

a. the account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain their life

b. you must complete an application form signed by your doctor to verify the need for specific in-house medical equipment.

How to apply

You need to submit a new signed form every two years. Learn more about the NSW Government’s concessions for life support

This rebate is for eligible customers who can’t self-regulate body temperature when exposed to extreme (hot or cold) temperatures. This is common with medical conditions like Parkinson’s disease and Multiple Sclerosis.

It pays $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day in instalments through your Discover Energy electricity bill. You can receive it in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.

Are you eligible?

To receive this rebate, either the account holder or another person residing at the residence must have an inability to self-regulate body temperature. You need to get a form signed by a medical practitioner who has been treating the patient for at least three months.

a. You’ll need one of these concession cards

b. Pensioner Concession Card issued by Centrelink or Department of Veterans’ Affairs

c. Centrelink Health Care Card

d. Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)

How to apply

Learn more about the NSW Government's Medical Energy Rebate website

This rebate helps NSW families to pay their electricity bills. It pays $20 or up to $180 annually, depending on your eligibility.

Are you eligible?

If you reside in NSW and were eligible for the Federal Government’s Family Tax Benefit A or B at any time during the last financial year, then you may be able to claim this rebate.You must be the primary account holder for your electricity account.

Eligibility Rebate Amount
Electricity customer (no concession card)No Low Income Household RebateFamily Tax Benefit A or B $180.00
Electricity customer (no concession card)No Low Income Household RebateFamily Tax Benefit A or B $20.00
How to apply

Apply for this rebate through the NSW Government’s Family Energy Rebate application form. You will need.

You may qualify for various concessions that Discover Energy can assist you with on behalf of the QLD State Government.
Eligibility conditions vary, and may change from time to time. Find the latest information below.

This concession is applied as a daily amount of $0.8489c per day (GST excl) for a total of $340.85 per annum (GST incl). It's paid in instalments through each electricity bill - but the exact amount paid on each bill will depend on the number of days in each billing period.

Are you eligible?

You'll need one of these concession cards:

a. Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs

b. Queensland Government Seniors Card

c. Department of Veterans’ Affairs Gold Cards (for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions)

d. Centrelink Health Care Card

e. Bridging Visa Holders, with Asylum Seeker status.

A concession can be claimed only if:

a. you are a resident of QLD

b. the energy account is in the name of the concession card holder

c. the supply address is the domestic primary place of residence

You can claim the rebate for premises where you live alone or share the home with:

a. your spouse

b. other persons who hold an eligible concession card

c. other persons wholly dependent on you

d. other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent

e. other persons who live with the cardholder to provide care and assistance, and who do not pay rent.

Learn more about the NSW Government's energy concessions website.

This provides financial assistance to seriously ill people who use either an oxygen concentrator or kidney dialysis machine as a home-based life support system.

To qualify, you need a medical assessment in accordance with the eligibility criteria determined by Queensland Health.

For more information:

visit Department of Communities website

contact the Queensland Concessions Services line on 137 468

download the Electricity Life Support Concession Brochure.

This scheme provides one-off emergency assistance to low-income households suffering a short-term financial crisis (within the past 12 months). It's available to eligible customers who can't pay their current electricity and are at risk of disconnection.

be a customer of Discover Energy
be registered on a payment plan with Discover Energy must either be a registered concession card holder or, if not a concession card holder, have a base income of no
more than the Commonwealth government's maximum income rate for part age pensioners.

For more information: www.qld.gov.au

This concession is available to assist low-income concession card holders in Queensland who have a medical condition that requires the use of electricity for cooling or heating to regulate body temperature.

If you are eligible, the Queensland Government will pay this concession in quarterly installments directly into your bank account.

Please contact Queensland Concession Services to find out if you are eligible and how to apply visit the Department of Communities website.

Rebates for Residential Home Parks and Multi-unit Premises

Owners or proprietors of residential home parks or multi-unit residences are required to advise residents that electricity rebates are available, and must claim the rebates on behalf of eligible residents.

The rebate is available for premises where the proprietor/owner:

a. holds an account with Discover Energy

b. supplies electricity to each of the separately identifiable vans, flats or home units

c. charges for electricity used by residents based on metered consumption.

How to apply

The proprietor/owner is responsible for submitting the application form on the resident's behalf.

For more information for Proprietors and Residents, visit the Queensland Government website.

You may qualify for various concessions that Discover Energy can assist you with on behalf of the SA State Government.
Eligibility conditions vary, and may change from time to time. Find the latest information below.

This pays up to $223.01 per year or $ 0.611 (GST excl) per day, with the rebate applied directly to your electricity bills.

You may be eligible if you have one of the following cards:

a. Pensioner Concession Card or Department of Veterans' Affairs Gold Card (War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)

b. Centrelink Health Care Card (including a low income health care card)

c. Commonwealth Seniors Health Care Card.

d. DVA Gold Card issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004

You may also be eligible if you receive certain Centrelink allowances or if you hold Asylum Seeker status.

To claim your concession:

a. the address for which you are claiming must be your principal place of residence

b. the energy account must be in the name of the concession cardholder

c. you must not be living with anyone who has an income of more than $3,000 per year,unless they are your spouse/domestic partner/dependant, or they receive an allowance from Centrelink or the Department of Veterans’ Affairs.For more information on eligible Centrelink allowances please visit the DHS website below.

How to apply?

This scheme is administered by DHS – you need to submit your application to them.

For more information about eligibility and application forms, please visit the DHS website or call the ConcessionsSA Hotline on 1800 307 758.

You may be able to get an Emergency Electricity Payment Scheme (EEPS) payment if you’re at risk of your electricity being disconnected. EEPS is only accessible through financial counsellors who will assess your financial situation before lodging an application. You can only receive an EEPS payment once every three years.

For more information on EEPS and other types of financial aid available through DHS, please visit their website.

If you have a clinically verified medical condition and need frequent use of heating or cooling in your home to prevent the severe exacerbation of the condition, you may qualify for this rebate. It is available to people on a fixed or low income.

This pays up to $223.01 per year or $ 0.611 (GST excl) per day, with the rebate applied directly to your electricity bills.

For more information about eligibility and application forms, please visit Medical heating and cooling concession or call the Medical Heating and Cooling line on 1300 735 350.