Blog
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Now open: Gas in Victoria!
2021-09-14Discover Energy is delighted to announce that it is now licensed to retail gas in Victoria for sites serviced by Australian Gas Networks Limited (Envestra) and SP AusNet distribution networks.* Customers in these regions can now sign up to both electricity and gas plans and take full advantage of Discover Energy’s fuss-free, great value plans and attentive, 1:1 service. Victorian VPP members who sign up to Discover Energy gas will also have the opportunity to offset their gas bills with with their VPP credits. To compare plans, or to sign up with Discover Energy Gas click on this link or send a Facebook message or call 1300 946 898. *Service to Multinet customers forthcoming. Don’t know your gas distributor? You’ll find your details in your gas bill.
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What is the deal with Virtual Power Plants? The Public and Private Benefits of VPPs
2021-09-09Why are Virtual Power Plants (#VPP) key to greener and cheaper energy for all? And why is joining a VPP a “no-brainer” for anyone who has solar + battery? Discover Energy’s National Sales Manager, Manbeena Sethi and VPP Solutions Architect, Neal Harris, talk to Claudette Palomares about the many benefits of VPP – both for the individual homeowner and for the community at large. To learn more about the Discover Energy VPP visit: https://www.discoverenergy.com.au/vpp , call 1300 946 898 or email sales_vpp@discoverenergy.com.au Full Transcript below: Claudette: Welcome to Discover Energy VPP Tech Talk, my name is Claudette and I’m the VPP Marketing Specialist here at Discover Energy and I’m with Manbeena, VPP National Sales Manager of Discover Energy and Neal, VPP Solutions Architect for Discover Energy. Welcome guys, thanks ! Manbeena: Glad to be here Neal: Thanks Claudette. Claudette: As you both know, over the past few years, batteries have increasingly become a byword for the future of household energy. In fact in 2020, we’ve seen more than 110,000 batteries installed in households around Australia. But another concept is increasingly becoming a buzzword are Virtual power plants or VPPs. Manbeena, can I ask, what is a virtual power plant and what does it have to do with batteries? Mabeena: Virtual Power Plant is what it says on the box. It’s a power plant or energy generating source that produces and delivers electricity digitally or virtually. Virtual Power Plants in particular refer to a network of distributed energy resources that is brought together to deliver aggregate energy. For most VPPs these come from batteries. At Discover Energy, we use cloud-based software to link hundreds of household batteries together to deliver a powerful amount of renewable energy back to the grid during times of high demand. Claudette: Thanks Manbeena for your explanation. Neal, around the country there have been a number of VPP programs emerging, as well as increasing integration and representation of VPPs in the electricity market and in industry reform. Why are VPPs good for the electricity market – basically why are VPP’s a good thing for all of us – not just battery owners? Neal: We know from an operational and environmental perspective, Australia’s current infrastructure for producing and delivering energy is unsustainable. This is why regulatory bodies, corporations and disruptors like Discover Energy are working to create new and viable ways to support the transition to renewable energy. Control of battery storage is best when it’s coordinated with the energy system; whether that’s the markets or for the benefit of grid security and VPPs provide this coordination. This means that network costs can be significantly reduced – which means cheaper, cleaner energy for everyone. Claudette: Some customers in Queensland and South Australia will be acquainted with peak reduction programs, how do these relate to virtual power plants? Neal: While VPPs are typically associated with batteries, going forward there are going to be many more assets and functions that can be included. Some of these are already being implemented in isolated cases as you have just mentioned. The idea behind a VPP is to integrate all of these functions in one platform in order to streamline customer experiences in an increasingly complicated energy world. Claudette: Thanks Neal for your insights. Manbeena, there are obviously many advantages to VPP from a community perspective but what about the individual homeowner with solar and battery. Why is joining a VPP so important? Manbeena: Thanks Claudette, there are a number of reasons why joining a VPP is so beneficial for a homeowner with a solar battery, or a homeowner looking to install solar and battery. And some of these benefits are specific to the Discover Energy VPP program. Firstly, joining a VPP optimises the profit potential of your battery. Because a battery allows for the discharge of energy to be controlled, this means that electricity is fed back to the grid only when it is needed, and when conditions are optimal, i.e. when the price of electricity is high. Discover Energy has developed a platform that is one of the most sophisticated examples of this technology in the world. Claudette: Can you explain a bit more Manbeena? Manbeena: Our software is driven by AI technology with exceptional predictive power. This allows us to anticipate with a high amount of accuracy the predicted electricity price in 5 minutes. What this means for the customer is that the revenue generated from discharging their battery, in effect selling battery energy to the grid, is greatly optimised. We’ve seen VPP customers in less than three months reduce their bills to zero and start earning credits. In fact, 93.7% of all our VPP customers earn credits, and on average earn $85.65 every month through energy trading and Discover Energy’s premium solar feed-in tariffs for VPP. Discover Energy’s VPP is also the first VPP energy trading platform in Australia that can be user-enabled. This means you can also control and elect to discharge your battery energy manually. Through the Discover Energy VPP, customers can also enjoy free battery recharging. Claudette: That’s really exciting Manbeena! From what you and Neal describe, the advantages for VPPs are such that it sounds like a no-brainer for anyone who has solar and battery, or is considering installing solar and battery. Neal: Yes, and Manbeena’s only really talked about current benefits of joining a VPP. Discover Energy is working on increasing the range of features and benefits, particularly profit making applications – ways in which VPPs can make money for customers. Claudette: Electric Vehicles are coming too, is there a role for VPPs to play in ensuring they are filled with renewable energy? Neal: EVs are going to change how we consume electricity. But to the electricity network, an EV is a big battery on wheels, so there are going to be many opportunities to use this resource to stabilise the network and deliver better prices for customers. Not only filling them with renewable energy, but filling them more cost efficiently and helping us use more renewable energy in general. Claudette: So there is plenty of value for customers in not only getting onboard with VPPs now, but going forward it’s only going to increase. Manbeena: Yes, as you say, Claudette, if you have solar and battery, a VPP is a no brainer, particularly the Discover Energy VPP. We are proud to say that there are no lock-in contracts or exit fees to join Discover Energy. We have the largest range of eligible hardware in the country. So,if you have a battery, you can enjoy the benefits of our premium solar feed-in and energy trading for at least 12 months. Claudette: Thanks Manbeena and thanks Neal. If you are interested in learning more about the Discover Energy VPP, you can scan this QR code or visit www.discoverenergy.com.au, call us at 1300 946 898
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Get DE VPP Ready: A short guide
2021-09-01So you want to get virtual power plant ready. You want blackout protection through your solar battery and independence from the electricity grid, while also enjoying premium solar feed-in rates and make money selling excess battery to the grid via Discover Energy’s trading platform. Here’s the 4 things you’ll need to join the Discover Energy VPP: A Smart Meter Discover Energy’s VPP is a cloud-based service that’s entirely digital. Rapid communication between your battery, our platform and the electricity network is key. Currently Discover Energy makes transactions between batteries in our VPP network and the electricity grid in 30min intervals. It’s therefore essential that your site meter is a smart meter. It can take up to a month to install and make a full switch to a smart meter, so don’t delay in requesting a switch from your energy retailer if you haven’t yet upgraded. Solar and Battery Unlike many VPPs in the Aussie market, Discover Energy VPP is a BYO battery and solar program. This means there are an extensive range of batteries and pv that are compatible to the Discover Energy VPP. We do have a couple of further eligibility rules for battery, so please refer to the VPP compatibility list for full details. An Eligible PV inverter The most important piece of hardware that determines if your households is eligible to join Discover Energy’s VPP your PV inverter, specifically the brand/manufacturer and model of your inverter. Think of your PV inverter as the brain of your solar and battery system. It communicates with your PV and battery to find out how much battery you have, how much solar you are generating and your consumption patterns. The Discover Energy VPP works by connecting your PV inverter to the electricity grid and by using AI software and proprietary algorithms to determine the optimum opportunity for your battery to discharge electricity back to grid, and earn money. We’ve currently integrated our software with 5 of the biggest inverter brands in the market: Alpha-ESS, Sungrow, Solar Edge, Goodwe and Huawei. If you have a PV inverter from one of these brands, you are likely to be eligible to join the Discover Energy VPP*. Compatible Systems: *Exceptions apply. Please refer to the Discover Energy VPP Product Compatibility List for a full list of compatible products. Interested in the Discover Energy VPP and joining 93.7% of VPP customers who pay $0 for electricity and earn credits every month? Visit https://www.discoverenergy.com.au/vpp or call 1300 946 898 Solar installers interested in partnering with Discover Energy? Visit https://www.discoverenergy.com.au/vpp_channel
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Discover Energy announces full VPP API integration with Huawei FusionSolar
2021-07-22Discover Energy is delighted to announce the full API integration of their Virtual Power Plant (VPP) platform with Huawei FusionSolar, becoming the first VPP in Australia to integrate with Huawei. The integration allows customers who are already using Huawei inverters for their battery systems to join Discover Energy’s VPP network, helping to optimise income through the energy trading platform and sell excess power back to the grid. The partnership marks another token of success for Discover Energy since its inception in 2018. Discover Energy leverages AI, machine learning and deep solar data to develop electricity spot-price forecasting with high accuracy and allows VPP members to participate in electricity trading, which includes access to up to a market-leading 45c/kWh solar feed-in tariff*. Discover Energy now boasts over 700 VPP members across the nation. The Huawei LUNA 2000 battery “It’s exciting to see Discover Energy continuing to extend the frontier of VPP technology in Australia and we’re proud to be working with such an established technology business like Huawei,” says Anson Zhang, CEO of Discover Energy. “Continuing to strengthen our VPP open hardware infrastructure will benefit our customers’ return on investment through increased AI learning and by putting energy trading into more customers’ hands, we’re a step closer to a smart and sustainable future.” Daniel Lin, Managing Director of Huawei Solar Business Australia, believes the partnership comes as Huawei makes its foray into Australia’s rooftop solar boom and as VPP grows to become a pioneering energy solution. “With the decrease in feed-in tariff and the growing demand for battery storage and VPPs in Australia, we believe the partnership between Huawei and Discover Energy will benefit the Australian customer by not only providing the ultimate user experience but also maximising the return of their solar investment,” Lin says. Discover Energy is also currently working with Huawei to trial Huawei’s new Luna 2000 energy storage system, launched at the Smart Energy Conference 2021, on the VPP platform. *This rate applies to customers on a VPP Premium Plan for their first 300 kWh per quarter. About Huawei FusionSolar Huawei FusionSolar offers leading Smart PV solutions that harness Huawei’s more than 30 years of expertise in digital information technology. As the largest inverter supplier from 2015 to 2019 globally for 5 consecutive years, Huawei FusionSolar is committed to building efficient, smart O & M, safe, reliable and grid supporting PV plants, helping customers to optimise initial investments, raise energy yield, and increase ROI. With rapid digitalisation of people’s daily life, Huawei FusionSolar C&I and residential Smart PV solution offers exceptional user experience through refined safety and better installation experience. “Digital turbo, upgrade your solar experience”, “AI boost AFCI to proactively mitigate fire risk” and “battery ready, future proof” are the key values of Huawei FusionSolar’s residential and C&I solutions. In 2021, Huawei will further integrate AI technologies to boost LCOE and accelerate grid parity for all. Visit https://solar.huawei.com/au
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Discover Energy partners with ACE EV Group to pilot vehicle-to-grid smart energy trading solutions to customers
2021-06-16Leading smart energy retailer Discover Energy has today announced a strategic partnership with Australian Clean Energy Electric Vehicles Group (ACE EV Group) to trial Australia’s first commercially ready vehicle-to-grid (V2G) smart energy trading solution. The new partnership will mean ACE EV vehicle operators will be able to harness Discover Energy’s proprietary Virtual Power Plant (VPP) software to optimise charging times, selling excess energy back to the grid at peak prices. Once commercially available it is set to deliver significant cost savings for electric vehicle users, as well as stability benefits to the grid. The partnership comes after ACE EV secured a $5 million grant from the Federal Government to fund a 12-month long ‘Advanced Australian Vehicle to Grid’ program. Anson Zhang, co-founder and CEO of Discover Energy, believes the partnership will bring a new dimension to EV ownership in Australia. “As an early pioneer and local leader in VPP, we’ve helped households across Australia harness the potential of their solar and battery systems to say farewell to costly bills and ‘hello’ to a greener, more sustainable future,” said Zhang. “Our latest collaboration with ACE EV will take this a step further. This V2G solution will financially reward eco-conscious Aussies by allowing them to trade surplus energy back to the grid while their car is parked at home,” Zhang added. “When it comes to sustainable energy, we’re quite literally giving the power back to the people.” The V2G energy trading trial will be implemented on the Series 4 ACE Transformer vehicles – 15 of which will be assembled later this year by Aldom Electric Vehicle Manufacturing in Tonsley Innovation District. These purpose-built vehicles can act as a direct power source for work tools in emergency situations, demonstrating mobile energy management capabilities with grid resilience services and home energy security during power outages. Speaking of the partnership, ACE EV Group managing director Greg McGarvie said, “We are on the threshold of a new energy era in Australia. We are exploring how the EV battery can be used to offset everyday energy costs and how the utilisation of this new EV solution can create more reliable access to affordable clean energy.” ACE EV will also use a small part of the grant to help establish an EV manufacturing facility, underpinning the Government’s goals of technological solutions for reducing pollution, carbon loads and fighting climate change. ACE EV is also partnering with Optus, Watt & Well and SenSen Networks as part of the Advanced Australian Vehicle to Grid trial. As featured in The Driven: https://thedriven.io/2021/06/11/give-the-power-back-discover-energy-partners-with-ace-ev-to-trial-v2g-tech/ Australasian Transport News: https://www.fullyloaded.com.au/product-news/2106/ace-ev-in-vehicle-to-grid-trial-partnership PV Magazine: https://www.pv-magazine-australia.com/press-releases/discover-energy-and-ace-ev-group-to-trial-vehicle-to-grid-smart-energy-trading-solution/ Eco Voice: https://www.ecovoice.com.au/discover-energy-partners-with-ace-ev-group-to-pilot-vehicle-to-grid-smart-energy-trading-solutions-to-customers/
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Supporting the community! | การสนับสนุน the community!
2021-05-26During Songkran (Thai New Year, February 2021) Discover Energy announced its commitment to sponsoring the build of a solar system for Wat Phra Dhammakaya Sydney. Discover Energy delighted to report that this installation has now been completed and that Wat Phra Dhammakaya Sydney is now generating clean, solar electricity as a result, as well as reducing their energy expenses! Discover Energy thanks its partners One Stop Warehouse, and Aussie Hybrid Solar for donating the installation. Located in Berilee, NSW Wat Phra Dhammakaya Sydney provides essential support and outreach for the Thai community in Australia. Since 2009, Aussie Hybrid Solar have been helping Australians install solar power systems and reducing their energy bills, thereby making Australia a cleaner and environmentally-friendlier place. Aussie Hybrid Solar is one of Australia’s longest running solar installation company with more than 200k solar panels and counting. For more information visit: https://aussiehybridsolar.com.au/ Discover Energy is open for electricity and gas in most states in Australia including NSW, SA, Act, VIC and South-east QLD. If you’re looking for cheap and cost effective electricity plans along with providing excellent customer service by us. Receive energy consultancy in all matters in your own language. If you’re interested or would like to consult about electricity and gas bills, message Mint, our Thai-speaking consultant, via Facebook or call 0481 968 995. —– ในช่วงก่อนวันสงกรานต์ (February 2021) บริษัทไฟฟ้า Discover Energy มีความมุ่งมั่นที่จะทำการบริจาคและติดตั้งแผงโซล่าเซลล์ให้กับทางวัด Wat Phra Dhammakaya Sydney เพื่อทำการสนับสนุน Thai community! ทางเรามีความยินดีอย่างยิ่งที่ได้บอกเรื่องราวดีๆกับทุกคน ว่า “การติดตั้งนี้ได้เสร็จสมบูรณ์” แล้ว และขณะนี้ทางวัดได้ใช้ renewable energy ซึ่งเป็นมิตรต่อสิ่งแวด และยังช่วยทางวัดประหยัดค่าไฟฟ้ามากขึ้นกว่าเดิมด้วยค่ะ 😊🙏 Discover energy ขอขอบคุณ One stop Warehouse ซึ่งเป็นบริษัท partner และ ขอขอบคุณบริษัท Aussie Hybrid Solar สำหรับบริจาคการติดตั้งแผงโซลาร์เซลล์ในครั้งนี้ Located in Berilee, NSW Wat Phra Dhammakaya Sydney provides essential support and outreach for the Thai community in Australia. ตั้งแต่ปี 2009 Aussie Hybrid Solar ได้ช่วยออสเตรเลียในการติดตั้งระบบพลังงานแสงอาทิตย์และลดค่าไฟทำให้ออสเตรเลียเป็นสถานที่ที่สะอาดและเป็นมิตรต่อสิ่งแวดล้อม Aussie Hybrid Solar เป็นหนึ่งใน บริษัท ติดตั้งพลังงานแสงโซลาร์เซลล์ที่ดำเนินกิจการมายาวนานที่สุดในออสเตรเลียโดยมีแผงโซลาร์เซลล์มากกว่า 200k และเพิ่มขึ้นเรื่อย ๆ สามารถดูข้อมูลเพิ่มเติมได้ที่ https://aussiehybridsolar.com.au/ Discover Energy เปิดให้บริการด้านไฟฟ้าทั้ง 4 แห่ง ได้แก่ NSW, SA QLD, VIC และ South-east QLD หากคุณกำลังมองหาบริการไฟฟ้าราคาถูกและคุ้มค่าพร้อมกับการให้บริการลูกค้าที่ยอดเยี่ยมจากเรา.ให้คำปรึกษาด้านพลังงานกับคุณในทุกเรื่องในภาษาเดียวกัน หากคุณสนใจหรือต้องการคำปรึกษาเกี่ยวกับค่าไฟฟ้าและแก๊สโปรดส่งข้อความหา Mint ที่ปรึกษาคนไทยของเรา ผ่านทาง Facebook หรือโทร 0481 968 995
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Discover Energy Partners with OPPO to Provide Huge Savings on OPPO Products When You Sign Up
2021-05-11Discover Energy has teamed up with OPPO to offer Aussies huge discounts on the latest smartphones and earphones just for becoming a customer. For every new customer that signs up to Discover Energy, they will be rewarded with 20% off the price of a new smartphone from OPPO. As part of the sign up process the Discover Energy team will assist customers with placing an order for the tech upgrade. Aussies that become a Discover Energy customer, but are also existing OPPO customers will receive a bonus pair of OPPO Enco W31 wireless earphones valued at $150 RRP. Anson Zhang, Founder of Discover Energy said, “We are excited to partner with one of the world’s leading smart device manufacturers, OPPO, to offer our new customers huge discounts across the latest smartphones and OPPO ecosystem. As both brands are leaders in innovative technology that offers Australians smarter solutions, it made sense to come together to provide customers with the very best devices for everyday life.” OPPO’s ecosystem spans smartphones, wearables and audio products in Australia. The range of products are renowned for premium designs and impressive specs, all at an attractive and affordable price. The OPPO Enco W31 earphones provide an immersive music experience and allow for 18.5 hours of music playback. “Australians are savvy and know what they want – quality products inside and outside the home. Our latest smartphones all come with 5G and provide a premium experience without the price tag! Whilst our Enco W31’s are an ideal companion for those on the go, comfortable, water and dust resistant with intelligent touch controls and wear detection.” said Michael Tran, OPPO Australia Managing Director. Discover Energy new customer offers: New customers who sign up to Discover Energy, receive 20% discount off the original RRP when purchasing an OPPO smartphone.*Existing OPPO customers that sign up to a Discover Energy account can receive a bonus set of OPPO Enco W31 wireless earphones (RRP $150) via redemption.* Use the code CPOPPO in the promotion code field, or mention OPPO to your sales consultant. To take advantage of these incredible savings or learn more click here. Offer is valid from 10 May 2021 – 30 June 2021. *T&Cs apply – for further information and full details, visit here.
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Discover Energy opens in ACT!
2021-04-20Discover Energy has officially opened in ACT. From 20 April 2021, Discover Energy will rollout their great-value, fuss-free plans and famous personalised, multilingual services for ACT households and businesses across the territory. Currently, only electricity services are available for ACT households, with gas services forthcoming. Discover Energy is also slated to open their Virtual Power Plant program for ACT customers end of May 2021. Discover Energy is noted for its personalised customer service and focus on multilingual markets, with energy sales consultants offering English, Chinese, Korean,Vietnamese, Japanese and Thai speaking-services. Chinese, Korean and Vietnamese speaking customers can access translated versions of the Discover Energy website and the Discover App. Customers can also access 1:1 customer service and energy consultation 24/7 through a range of social media platforms such as WeChat (including a fully-integrated Discover Energy app), Facebook, LINE, Kakao and Zalo. Switch to Discover Energy for Smarter, Cheaper, Greener Energy. Visit https://www.discoverenergy.com.au/compare_plans or ring 1300 946 898 today
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Discover Energy VPP opens in Victoria!
2021-04-14Discover Energy is delighted to announce that their game-changing VPP (Virtual Power Plant) is now open in Victoria. Victorian Households with solar and battery and an eligible PV inverter, will be able to join the Discover Energy VPP and access member benefits including energy trading and premium solar feed-in-tariffs. There are no lock-in contracts to join the Discover Energy VPP and member benefits last for 12 months. Own a solar and battery system? Click Here to find out more or contact us via 1300 946 898 or 0422424064, or email: sales_vpp@discoverenergy.com.au Terms and Conditions As part of the Discover Energy VPP Premium Offer (Victoria), Solar Feed-in will be paid at the following rates: First 3.28kwh exported per day: 20c/kwhNext 3.28kwh exported per dayr: 15c/kwhAll remaining kwh exported per day: 10.2c/kwh All usage thresholds will be calculated daily. You can end this Energy Plan at any time.You must have a maximum inverter capacity of 10KW and have a maximum PV generating capacity of 13.3KW. Discover Energy VPP Approved Operated Products only. Eligible inverter brands are GoodWe, Sungrow, Solar Edge, Alpha ESS and Huawei. Here’s an example of what VPP customers receive in lieu of a traditional electricity bill: A Smart Energy Report An account summary featuring debits for electricity use and credits for energy sold As you can see here, this account is in credit. This customer can actually cash out their $133.93 credit, should they wish. You also receive a solar system report that captures your consumption, feed-in to the grid and energy trading. Own a solar and battery system? Click Here to find out more about how you can join the DE VPP movement. Phone 1300 946 898 or 0422424064, or email: sales_vpp@discoverenergy.com.au
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Safety advice for our customers in flood-affected areas
2021-03-22If you have experienced a power outage as a result of the current flood conditions across NSW, we encourage you to contact and follow the updates from your network distributor. Here is the list of networks distributors across NSW. (Note: you can find out your specific energy distributor from the top right of your Discover Energy bill). Network faults and emergencies Ausgrid NSW Sydney metro (inner, northern and eastern) and surrounds 13 13 65 Endeavour NSW Greater Western Sydney, the Blue Mountains, Southern Highlands and the Illawarra, and the South Coast 13 37 18 Essential Energy NSW Country and regional NSW, southern regional QLD 13 23 91 Important Safety Information (Adapted from advice from Endeavour Energy) When a flood warning is issued: move electric pump motors and portable appliances to an area above the estimated flood height. keep your mobile phone charged and check that you have a torch and portable radio in good working order. Stay tuned to ABC radio for emergency updates know the location of your main switch and meter box switch off electricity to non-essential circuits before they are submerged in rising floodwaters download your energy distributors’s power outage app and follow us on twitter and Facebook for updates. You can who find your energy distributor is via your Discover Energy bill. If you are asked to evacuate: switch off all appliances cut off all electricity to the household by opening the main switch or removing switch fuses at the main switchboard or meter box. Do this even if you have been advised that all power has been cut off to your area make sure you have an evacuation kit with your mobile phone, charger, important phone numbers, medicine, and essential supplies. Treat all power lines as ALIVE and dangerous: keep well clear of ALL POWER LINES and particularly avoid contact with wires which are hanging low or on the ground, dangling in flood water or tangled in trees do not drive across fallen power lines. If power lines have fallen across or have been become entangled in your vehicle, remain inside your vehicle, and call for help. If in danger, open the door and jump well clear keeping your hands off the vehicle and feet together keep a good distance from power wires and poles if boating in floods. If in a wooden or fibreglass boat, do not touch the water or metallic parts of the motor when near wires or poles as they may be alive and dangerous Before power is restored in the event of an outage your energy distributor must inspect the main switchboard and meters of areas that have been flooded. In the interim: do not use electrical appliances which have been in floodwaters do not handle any wet electrical equipment do not replace circuit fuses or restore power to a household which has been flooded until your home has thoroughly dried out and been checked by a licensed electrician Please also refer to our Power Emergency Kit for more safety advice. We are here for you. The safety of our customers is paramount. While enquiries about the physical delivery of electricity, such as power outages, can only be fully addressed by contacting your network distributor, Discover Energy endeavours to assist as much as we can. If you do have an enquiry or require assistance, please call us on 1300 946 898.
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