惊了!账单出现“预估读数”竟然是这个原因!

想必来澳洲生活过一段时间的朋友

一定都见识过澳洲的“懒劲儿”

懒得搞建设

懒得好好说话

甚至懒得穿鞋

……

这种懒劲儿发展至今

可以说是完全渗透到了澳洲生活的每一处

今天,小编就来给大家好好讲一下

在能源界

澳洲人是如何将“懒”这个字发挥的淋漓尽致的

而我们又是如何和这种懒劲儿斗争的

案例分享

图片

前段时间,有一位顾客向我们反映

她觉得他们家的天然气费用

比往常高出了近一倍

往常他们家天然气费用大概是在200多刀

但是这一次却收到了一个422刀的账单

图片

于是我们便查看了用户的天然气账单

发现用户账单中的数据是预估读数

显示用户在149天用了10000➕MJ的天然气

图片

根据调查显示,

以新州地区为例

一个普通家庭用户

每天平均使用32.47MJ的天然气

根据这个数据计算,

用户149天正常的使用量大概是在

4838.03MJ

由此可以看出,

149天11090MJ的使用量

确实是有些超乎正常家庭的

那么是什么原因,导致你家的用量是预估读数呢?

很多人在出现了预估读数之后,首先都会认为这个是能源零售公司的原因。或者认为,这个数据是我们胡乱编造的一个数据。但是其实,这些数据都是由配电网/天然气供应商全权提供给能源零售公司的。

虽然用户是从能源零售商这里得到的电力/天然气账单,但是能源零售商出账单的数据依据却是来自于配电商或者天然气供应商,例如,Jemena天然气供应商、Ausgrid配电商……

图片

并且可能有很多人都不知道,对于那些普通电表以及使用天然气的用户,澳洲这边采用的都是人工读表!当读表员被你“拒”之门外,无法读取到数据时,他们就会根据配电商或者天然气供应商的规则帮你写上一个预估数值

出现预估数值,很大一部分原因都是因为用户在读表日当天锁上了家中的大门,导致读表员无法进入到用户的家中,读取正确的数据。

除此之外,还有一些其他导致读表员无法进入用户家中读取正确数据的原因……

图片

可能是因为你家有狗,读表员表示不方便进入……

也有可能是读表员看你家的门是“关闭”的状态,懒得推开……

还有可能是心情不好,不想进去读表……

图片

以上这些离谱的原因,都有可能会导致你家的数据变成一个预估值。

面对预估读表,我们应该怎么做

那么,最最最重要的问题来了,面对预估读表,我们应该怎么做呢?Discover Energy在这个过程中又是扮演了怎样的一个角色呢?

1.如果你们家是首次出现预估读数的情况,那么在这个时候,您可以联系我们的客服,并且拍一张正确的气表/电表数据给我们,由我们的销售代您与配电商或者天然气供应商沟通;

2.如果你们家由于某些原因,读表困难,且经常发生预估读数的情况,电力用户,可以考虑把普通电表更换成智能电表;新州天然气用户,可以下载一个天然气供应商jemena的app【Gas Meter Mate】,上传气表照片,这样jemena可以从系统内部直接更新您的读数情况,您天然气账单的读数也会更加准确哦!

图片
图片

除此之外,您还可以使用我们的【自读气表】或者【自读电表】的功能。

您只需要在您下一次读表日的前后两个工作日将您的气表或者电表的数据上传,即可轻松完成自读气表、电表。而在您上传了气表、电表数据之后,我们就会根据您上传的数据为您出账单。(注意:用户所拍气表、电表照片,照片中需显示官方拍摄时间,可通过报纸或者另一个手机显示拍摄日期。)

图片

Discover Energy的用户可在账单的第三找到下一次的读表日期。

现在你知道

为什么你家会出现预估读数了吧!

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