Discover Energy/OPPO Promotion Offer 2021 – Terms and Conditions

Discover Energy Promotion Offer 2021 – OPPO Enco W31 Earphone Gift

  • This offer is provided by Discover Energy Pty Ltd ABN 20 619 204 750.  You can contact Discover Energy on 1300 946 898 between the hours of 9 – 5.30pm, Monday – Friday or at customerservice@discoverenergy.com.au. By joining this promotion you accept and agree to these terms and conditions.
  • This offer applies to existing OPPO customers who sign up and switch to a Discover Energy electricity, gas or Virtual Power Plant plan during the period commencing 9:00am (AEST) on 10th May 2021 and closing at 11:59pm (AEST) on 30th June 2021 (promotion period). 
  • The customer must be switched to Discover Energy to be eligible for this promotion. Discover Energy defines a switched customer as a customer that has a billable account with Discover Energy. 
  • Discover Energy reserves the right in their sole discretion to cancel, terminate, modify or suspend this promotional offer at any time for any reason.
  • You must be aged 18 years or older during the stated promotional period to be eligible to claim under this promotional offer. Business customers and employees of Discover Energy (and their related bodies corporate) are ineligible to claim under this promotional offer.
  • This promotional offer is available to the primary holder of an Discover Energy account and cannot be transferred to any other person. It also cannot be exchanged for cash or any other products.
  • An eligible participant may submit a claim for one gift of (1) x OPPO Enco W31 earphones, which has a recommended retail price of AUD $199 (incl GST) (“OPPO Enco W31 Earphone Gift”). When the participant has been identified by Discover Energy Operations as switched to Discover Energy, they will receive, by email, an invitation to submit a claim for an OPPO Enco W31 Earphone Gift. To submit a claim, customers must email marketing@discoverenergy.com.au and send a mailing address and the serial number of a valid OPPO product between 09:00am (AEST) on 10th May 2021 and closing at 11:59pm (AEST) on 30th June 2021 (promotion period). An individual may submit a maximum of one (1) claim for the OPPO Enco W31 Earphone Gift, and Discover Energy may in its sole discretion reject any second or subsequent claim for the OPPO Enco W31 Earphone Gift.
  • Stock for the OPPO Enco W31 Earphone Gift is limited to the first 200 eligible customers and the OPPO Enco W31 Earphone Gift will be provided to the individuals that submit a valid and eligible claim in accordance with these terms. Without limiting these terms, Discover Energy may cancel, terminate, modify or suspend this promotional offer at any time if all OPPO Enco W31 Earphone Gifts delegated for this promotion have been claimed.
  • You should allow up to thirty (30) days for the delivery of the OPPO Enco W31 Earphone Gift from the date you receive notification from Discover Energy that it has received your valid redemption form and your claim has been accepted. Discover Energy will use reasonable endeavours to deliver the OPPO Enco W31 Earphone Gift within 30 days from the date notification is received.
  • Discover Energy will collect, hold, use and disclose your personal information in accordance with its Privacy Policy available at https://www.discoverenergy.com.au/help_and_support/privacy_policy
  • Without limiting the foregoing, you agree that Discover Energy may use and disclose your personal information for the purposes of conducting this promotional offer and supplying the OPPO Enco W31 Earphone Gift.
  • For all enquiries please email marketing@discoverenergy.com.au

Discover Energy  – 20% off OPPO Smartphone 

  • This offer is provided by Discover Energy Pty Ltd ABN 20 619 204 750. You can contact Discover Energy on 1300 946 898 between the hours of 9 – 5.30pm, Monday – Friday or at customerservice@discoverenergy.com.au.
  • By joining this promotion you accept and agree to these terms and conditions.
  • This offer applies to new Discover Energy customers who sign up to a Discover Energy electricity, traditional gas or Virtual Power Plant plan during the period commencing 09:00am (AEST) on 10th May 2021 and closing at 11:59pm (AEST) on 30th June 2021 (promotion period). 
  • Discover Energy reserves the right in their sole discretion to cancel, terminate, modify or suspend this promotional offer at any time for any reason.
  • You must be aged 18 years or older during the stated promotional period to be eligible to claim under this promotional offer. Business customers and employees of Discover Energy (and their related bodies corporate) are ineligible to claim under this promotional offer.
  • This promotional offer is available to the holder of the Discover Energy account and cannot be transferred to any other person. It also cannot be exchanged for cash or any other products.
  • Upon sign-up to Discover Energy, eligible customers will receive a single-use code from Discover Energy that allows 20% off the RRP of an OPPO smartphone when purchased at https://shop.oppoaustralia.com.au/collections/smartphones
  • This code will be supplied via email or via a Discover Energy customer representative.
  • The 20% off coupon code can only be applied to purchases made on https://shop.oppoaustralia.com.au/collections/smartphones, and is not valid for in-store purchases or purchases made with any other retailer.
  • The coupon code is automatically generated and is valid only for one smartphone per account. 
  • The coupon code is valid until the end of the promotional period. 
  • Discover Energy is liable for any loss, damage or personal injury suffered or sustained as a result of, in connection with, or arising out of, this promotional offer.
  • Discover Energy will collect, hold, use and disclose your personal information in accordance with its Privacy Policy available at https://www.discoverenergy.com.au/help_and_support/privacy_policy
  • Without limiting the foregoing, you agree that Discover Energy may use and disclose your personal information for the purposes of conducting this promotional offer.
  • For all enquiries please email marketing@discoverenergy.com.au

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Discover Energy Sales Update – May 2022
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13th May 2022 Current Discover Energy customers may be aware of upcoming changes to their rates and offers, while new or prospective customers may have noticed that we have closed the sales function of the website, and are currently not accepting any new sign-ups. Below is a short explainer on why we have made these changes. We hope to open up sales as soon as possible. If you have any queries please contact customerservice@discoverenergy.com.au , chat to us via the chat box or ring 1300 658 519. Why have we stopped selling? We will have to stop accepting any new customers on market offers as we are reviewing our current pricing for electricity and gas in all states and anticipate a SUBSTANTIAL INCREASE in prices for all customer usage on our gas and electricity plans.  And as such we would not like to welcome any new customers to Discover Energy with a price rise expected in the first week or two of being our customer. Why are we lifting prices? Wholesale prices are increasing  – AEMO* recently reported a 141% increase year on year and the Wholesale prices have continued to increase in April and May averaging nearly $200 NEM wide. So far in 2022 there has been unprecedented conditions in the wholesale market – prices of oil, gas and coal have seen significant increases because of world events such as the war in Ukraine and the after-effects of Covid-19 on energy supply chains have conspired to increase prices up to 500% in the case of spot gas.  Coal and gas generators (and hydro) have passed on these increases to their wholesale costs by pushing up the price they bid generation into the electricity market, with the bid prices for black coal, hydro and gas either tripling or doubling in the market.  This has pushed the cost forward of the spot energy that small retailers must purchase to supply our customers.  And as we don’t make money when the wholesale market price increases, we have no choice but to pass these increases onto our customers. As a small growing Retailer this price rise affects us adversely because we don’t own large coal or gas generators we just buy excess solar from our customers via feed-in-tariffs; and unfortunately the value of solar in the market has been declining at the same time as the price for peak energy has been increasing. *See AEMO quarterly dynamics report https://aemo.com.au/-/media/files/major-publications/qed/2022/qed-q1-report.pdf?la=en&hash=981BA7016C0C9A25947F0F05198EDB96 What’s does the future look like for electricity prices and Discover Energy customers? In the short-term, the outlook for electricity prices suggests that the prices will likely remain elevated. In the medium term, it is difficult to imagine that coal and gas prices will remain as high as they have been so far in 2022, and so the market expectation is for prices to fall in coming years. As soon as prices are reduced, Discover Energy will share any reductions with our customers.  However, the energy industry is going through a major transition where we would expect some further price volatility as the incumbent generators seek to extract as much value from their old generators and the market adjusts to a high renewable and high storage grid.  What can customers do now? Unfortunately, all electricity and gas retailers will be forced by the current circumstances to change their prices. At Discover Energy, we will proactively contact customers who recently joined OR who have high peak or annual usage to let them know a change to their rates is coming and discuss what options they have to best manage their bills.  This might be to check the government websites such as Energy Made Easy to find a better plan, or move onto a time of use tariff if the customer can lower their consumption in peak periods (generally weekdays – morning and evening). What about VPP and Solar? Discover Energy will continue to support the uptake of Solar and Battery installations in Australia.  In fact, we expect that the current electricity market will drive more customers to want to install solar and battery and we will be able to facilitate these installations by our extensive installation partner network thanks to our partner organisation One Stop Warehouse.  We will continue to operate our VPP platform and innovate via new smart EV charging and other new technologies that will support our customers and help insulate them against future price rises. Any questions? Need support? Please contact customerservice@discoverenergy.com.au , chat to us via the chat box or ring 1300 658 519.
DE VPP Online Sign Ups: A Guide
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If you have an existing or newly completed battery install, you can sign up to the VPP yourself online in minutes. Simply visit the Discover Energy Compare Plans page and: Enter your site address Click YES to Do you have solar battery system?  If you have a solar tariff and clicked YES, a VPP offer will appear in the Energy Plans section. You can now select this plan. An eligibility checklist will then pop up and require you to fill in the details. You will also be able to identify your solar installer (we will double check this info). NB: As per the eligibility criteria, the inverter size should not exceed 10KW in total. If inverter size is greater than 10KW in total, the excess export may be limited.  If you are eligible, the eligibility button will have a green tick. You can now proceed with the regular sign-up process, as you would when switching to any energy retailer. Our VPP staff will be in contact with you to onboard and assist in any troubleshooting. They will also guide you on how to register your inverter so that you can fully participate in the VPP. — Any questions? Email support_vpp@discoverenergy.com.au or call 1300 946 898