How can we help you?

You will see two different amounts on your bill:  

Total amount owed; which is the full cost of your bill. 
Amount due if paid on or before (due date); which includes the discounted cost of your bill if paid before the stated due date.

To avoid missing out on your pay on time discount; you can set up a direct debit payment which will give you a peace of mind and ensure you get the best value from your plan.



We want your move to be as easy and hassle-free as possible. Log into My Account for assistance.  Further information can be found on our Moving House page regarding details when transferring your electricty to a new address. 

We recommend that you contact us or log into My Account and provide at least 5 business days in advance to ensure that your electricity is connected on moving day.

Normally it takes minimum two business days to get your electricity connected, but it can take a bit longer if you're getting a new meter connected. If you require an urgent connection please contact us via live chat.

You don’t need to be at your property to have the power turned on.  You will need to ensure the electricity mains have been turned off and and there is clear access to your meter.  If clear access is not provided to the meter, there may be additional connection charges.

In Queensland you may need to be at the property if the power is not connected. In New South Wales (Ausgrid distribution only) if there is no power at the property, someone over the age of 18 must be at the property during the connection. In South Australia access to the meter and main switch is required for your electricity to be connected.

On the home page of our website there is a section tiled "sign up". Fill out the sign up form and a member of staff will contact you as soon as possible. 

If you have already provided your personal information over the phone or via a website, you may be a victim of a hoax. This may be fraudulent, and you should contact your bank immediately.

If you have any concerns or you’re unsure whether you’ve been targeted, please contact us on 1300 946 898 for advice.