How can we help you?

Customers who only use their electricity seasonally will still pay the supply charge, as this covers the cost of maintaining the connection of electricity to your home. 

You can pay with Visa or a Mastercard.

There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

If you are live in the SA Power area here are the fees and charges valid till 30 June 2020;

  1. Disconnection fee (move out): $55.06
  2. Disconnection fee (non payment): $55.06
  3. Connection fee: $55.06
  4. Reconnection after non payment: $55.06
  5. Special meter reading fee: $18.15
  6. Late payment fee: $12.00
  7. Credit card payment process fee: 1%
  8. Direct debit dishonour fee: $9.50
  9. Smart meter installation fee: $119
  10. Pass through fees - charges for other services provided by SA Power will be passed through to you.

Fees and Charges from 1 July 2020;

  1. Disconnection fee (move out): $50.25
  2. Disconnection fee (non payment): $50.25
  3. Reconnection after non payment: $50.25
  4. Special meter reading fee: $16.75
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119

There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

If you are live in the Energex area here are the fees and charges valid till 30 June 2020;

  1. Disconnection fee (move out): $26.75
  2. Disconnection fee (non payment): $26.75
  3. Connection fee: $15.07
  4. Reconnection after non payment: $61.74
  5. Special meter reading fee: $12.74
  6. Late payment fee: $12.00
  7. Credit card payment process fee: 1%
  8. Direct debit dishonour fee: $9.50
  9. Smart meter installation fee: $119
  10. Pass through fees - charges for other services provided by Energex will be passed through to you.

Fees and Charges from 1 July 2020

  1. Disconnection fee (move out): $68.49
  2. Disconnection fee (non payment): $68.49
  3. Reconnection after non payment: $87.48
  4. Special meter reading fee: $12.45
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119
  9. Pass through fees - charges for other services provided by Energex will be passed through to you.

There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

If you are live in the Ausgrid area here are the fees and charges valid to 30 June 2020:

  1. Disconnection fee (move out): $12.24
  2. Disconnection fee (non payment): $166.55
  3. Connection fee: $12.24
  4. Reconnection after non payment: $12.24
  5. Special meter reading fee: $12.24
  6. Late payment fee: $12.00
  7. Credit card payment process fee: 1%
  8. Direct debit dishonour fee: $9.50
  9. Smart meter installation fee: $119
  10. Pass through fees - charges for other services provided by Ausgrid will be passed through to you.

Fees and Charges from 1 July 2020

  1. Disconnection fee (move out): $12.55
  2. Disconnection fee (non payment): $170.81
  3. Reconnection after non payment: $12.55
  4. Special meter reading fee: $12.55
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119
  9. Pass through fees - charges for other services provided by Ausgrid will be passed through to you.

 

If you live in the Endeavour area valid till 30 June 2020:

  1. Disconnection fee (move out): $45.80
  2. Disconnection fee (non payment): $91.61
  3. Connection fee: $45.80
  4. Reconnection after non payment: $91.61
  5. Special meter reading fee: $45.80
  6. Late payment fee: $12.00
  7. Credit card payment process fee: 1%
  8. Direct debit dishonour fee: $9.50
  9. Smart meter installation fee: $119
  10. Pass through fees - charges for other services provided by Endeavour will be passed through to you.

 Fees and Charges from 1 July 2020

you live in the Endeavour area valid till 30 June 2020:

  1. Disconnection fee (move out): $72.49
  2. Disconnection fee (non payment): $91.61
  3. Reconnection after non payment: $91.61
  4. Special meter reading fee: $42.68
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119
  9. Pass through fees - charges for other services provided by Endeavour will be passed through to you.

If you live in the Essential area valid till 30 June 2020:

  1. Disconnection fee (move out): $21.22
  2. Disconnection fee (non payment): $66.09
  3. Connection fee: $21.22
  4. Reconnection after non payment: $58.58
  5. Special meter reading fee: $21.22
  6. Late payment fee: $12.00
  7. Credit card payment process fee: 1%
  8. Direct debit dishonour fee: $9.50
  9. Smart meter installation fee: $119
  10. Pass through fees - charges for other services provided by Essential will be passed through to you.

 Fees and Charges from 1 July 2020

  1. Disconnection fee (move out): $19.80
  2. Disconnection fee (non payment): $61.67
  3. Reconnection after non payment: $54.65
  4. Special meter reading fee: $19.80
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119
  9. Pass through fees - charges for other services provided by Essential will be passed through to you.

NSW Gas Services:

  1. Disconnection fee: $200.20
  2. Connection fee: $12.43
  3. Reconnection after non payment: $-
  4. Special meter reading fee: $12.43
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Smart meter installation fee: $119
  9. Pass through fees - charges for other services provided by Ausgrid will be passed through to you.

We review our rates every year based on wholesale, network, retail and other costs. The Australian Energy Regulator (AER) also reviews the Default Market Offer prices each year, which take effect from 1 July. The Default Market Offer affects what we can charge electricity customers on our Standing Offer Rate for Residential and Small Business plans in NSW, SA and QLD.  The Australian Energy Regulator and the Networks update their prices on the 1st July each year, and we will where necessary, update our rates on the same date.

 

If rates change who will be affected by the change?

If, after our review we implement a rate change the following customers may be impacted:

  • Residential and Small business customers on a standing offer in NSW, QLD and SA for electricity and or gas.
  • Residential and Small business customers on a market offer in NSW, QLD and SA for electricity and or gas.

How can I find out if I am affected by a rate change?

We will send you notice via email, or post (where necessary) if your rates are changing from 1 July. You will also be able to view your new rates on your first bill issued after the date your rates change. You can also find a copy of your rates in MyAccount

Will my concession rate change too?

Concession rates are set by the state Government and may change from year to year. To find out if there are changes in your concessions click here

Will my Feed in Tariff change too?

If you are currently receiving a feed-in tariff for your solar generation any changes to your feed-in tariff will be included in your notice if relevant.

Will other fees and charges change?

Some changes to fees and charges may occur to view if there are any changes to your fees and charges please click here

What if I only just signed up to Discover Energy?

If you have only recently signed up then our current rates and charges apply to you up until the 30th June, and the new rates and charges apply from 1 July.  If you have signed up but will not transfer to us until after 1 July then only the new rates and charges will apply to you.

What if my bill covers a period before and after a rate change?

If your rates change during a billing cycle any supply and usage charges accumulated up until the rate change date will be charged on previous rates, and supply and usage charges accumulated from the rate change date onwards will charged on the new rates.