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We review our rates every year based on wholesale, network, retail and other costs. The Australian Energy Regulator (AER) also reviews the Default Market Offer prices each year, which take effect from 1 July. The Default Market Offer affects what we can charge electricity customers on our Standing Offer Rate for Residential and Small Business plans in NSW, SA and QLD.  The Australian Energy Regulator and the Networks update their prices on the 1st July each year, and we will where necessary, update our rates on the same date.

 

If rates change who will be affected by the change?

If, after our review we implement a rate change the following customers may be impacted:

  • Residential and Small business customers on a standing offer in NSW, QLD and SA for electricity and or gas.
  • Residential and Small business customers on a market offer in NSW, QLD and SA for electricity and or gas.

How can I find out if I am affected by a rate change?

We will send you notice via email, or post (where necessary) if your rates are changing from 1 July. You will also be able to view your new rates on your first bill issued after the date your rates change. You can also find a copy of your rates in MyAccount

Will my concession rate change too?

Concession rates are set by the state Government and may change from year to year. To find out if there are changes in your concessions click here

Will my Feed in Tariff change too?

If you are currently receiving a feed-in tariff for your solar generation any changes to your feed-in tariff will be included in your notice if relevant.

Will other fees and charges change?

Some changes to fees and charges may occur to view if there are any changes to your fees and charges please click here

What if I only just signed up to Discover Energy?

If you have only recently signed up then our current rates and charges apply to you up until the 30th June, and the new rates and charges apply from 1 July.  If you have signed up but will not transfer to us until after 1 July then only the new rates and charges will apply to you.

What if my bill covers a period before and after a rate change?

If your rates change during a billing cycle any supply and usage charges accumulated up until the rate change date will be charged on previous rates, and supply and usage charges accumulated from the rate change date onwards will charged on the new rates.

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There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

Network Distributor fees and charges vary depending on the type of work required, if a specific fee is not listed below the charges will be passed through to you directly.

If you are live in the SA Power Network (Electricity) area here are the fees and charges effective from 1 July 2020

  1. Disconnection fee: $50.25
  2. Reconnection: $50.25
  3. Special meter reading fee: $16.75
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50

If you are live in the SA Australian Gas Network (Gas) area here are the fees and charges effective from 1 July 2020

  1. Disconnection fee: $82.50
  2. Reconnection: $82.50
  3. Special meter reading fee: $12.10
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50

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There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

Network Distributor fees and charges vary depending on the type of work required, if a specific fee is not listed below the charges will be passed through to you directly.

If you are live in the Ausgrid area here are the fees and charges effective from 1 July 2020

Note: we have reduced our disconnection fees when you move out in the Ausgrid area effective from 16 September 2020

  1. Disconnection fee: $12.55
  2. Reconnection: $12.55
  3. Special meter reading fee: $12.55
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50
  7. Pass through fees - charges for other services provided by Ausgrid will be passed through to you.

 

If you live in the Endeavour area effective from 1 July 2020

 

  1. Disconnection fee $72.49
  2. Disconnection fee (non payment): $91.61
  3. Reconnection: $91.61
  4. Special meter reading fee: $42.68
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Pass through fees - charges for other services provided by Endeavour will be passed through to you.

If you live in the Essential area effective from 1 July 2020.

  1. Disconnection fee: $19.80
  2. Disconnection fee (non payment): $61.67
  3. Reconnection after: $54.65
  4. Special meter reading fee: $19.80
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Pass through fees - charges for other services provided by Essential will be passed through to you.

NSW Gas Services:

NSW Gas fees and charges are applied to each meter

  1. Disconnection fee: $200.20
  2. Connection fee: $12.43
  3. Reconnection after non payment: $-
  4. Special meter reading fee: $12.43
  5. Late payment fee: $12.00
  6. Credit card payment process fee: 1%
  7. Direct debit dishonour fee: $9.50
  8. Pass through fees - charges for other services provided by Ausgrid will be passed through to you.

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There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

Network Distributor fees and charges vary depending on the type of work required, if a specific fee is not listed below the charges will be passed through to you directly.

Market Retail Contract Energex Network Area (Electricity) effective 1 July 2020

  1. Disconnection fee: $68.49
  2. Reconnection: $87.48
  3. Special meter reading fee: $12.45
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50
  7. Pass through fees - charges for other services provided by Energex will be passed through to you

Market Retail Contract Australian Gas Networks (Gas) effective 1 July 2020

  1. Disconnection fee: $12.10
  2. Reconnection: $66.00
  3. Special meter reading fee: $12.10
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50
  7. Pass through fees - charges for other services provided by AGN will be passed through to you

Market Retail Contract Allgas (Gas) effective 1 July 2020

  1. Disconnection fee: $24.40
  2. Reconnection: $24.40
  3. Special meter reading fee: $24.40
  4. Late payment fee: $12.00
  5. Credit card payment process fee: 1%
  6. Direct debit dishonour fee: $9.50
  7. Pass through fees - charges for other services provided by Allgas will be passed through to you

Standing Offer Contract Energex Network Area (Electricity) effective 1 July 2020

Energex Standing Offer Retail Contract Fees and Charges from 1 July 2020

  1. Disconnection fee: $68.49
  2. Reconnection: $87.48
  3. Special meter reading fee: $12.45
  4. Direct debit dishonour fee: $9.50
  5. Pass through fees - charges for other services provided by Energex will be passed through to you.

Standing Offer Contract Australian Gas Networks (Gas) effective 1 July 2020

  1. Disconnection fee: $12.10
  2. Reconnection: $66.00
  3. Direct debit dishonour fee: $9.50
  4. Pass through fees - charges for other services provided by AGN will be passed through to you

Standing Offer Contract Allgas (Gas) effective 1 July 2020

  1. Disconnection fee: $24.40
  2. Reconnection: $24.40
  3. Direct debit dishonour fee: $9.50
  4. Pass through fees - charges for other services provided by Allgas will be passed through to you

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Customers who only use their electricity seasonally will still pay the supply charge, as this covers the cost of maintaining the connection of electricity to your home. 

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There are fees and charges other than the consumptions and daily supply charges and they are different depending on the network distributors.

Network Distributor fees and charges vary depending on the type of work required, if a specific fee is not listed below the charges will be passed through to you directly.

 

If you are live in the United Energy area here are the fees and charges effective from 1 January 2021

  1. Disconnection fee: $54.40
  2. Reconnection: $54.40
  3. Late payment fee: $12.00
  4. Credit card payment process fee: 1%
  5. Direct debit dishonour fee: $9.50
  6. Pass through fees - charges for other services provided by United Energy will be passed through to you.

 

If you are live in the Citipower area here are the fees and charges effective from 1 January 2021

  1. Disconnection fee $42.32
  2. Reconnection: $41.69
  3. Late payment fee: $12.00
  4. Credit card payment process fee: 1%
  5. Direct debit dishonour fee: $9.50
  6. Pass through fees - charges for other services provided by Citipower will be passed through to you.

 

If you are live in the Powercor area here are the fees and charges effective from 1 January 2021

  1. Disconnection fee: $65.40
  2. Reconnection after: $61.52
  3. Late payment fee: $12.00
  4. Credit card payment process fee: 1%
  5. Direct debit dishonour fee: $9.50
  6. Pass through fees - charges for other services provided by Powercor will be passed through to you.

 

If you are live in the Jemena area here are the fees and charges effective from 1 January 2021

  1. Disconnection fee: $65.25
  2. Reconnection after: $42.30
  3. Late payment fee: $12.00
  4. Credit card payment process fee: 1%
  5. Direct debit dishonour fee: $9.50
  6. Pass through fees - charges for other services provided by Jemena will be passed through to you.

 

If you are live in the Ausnet area here are the fees and charges effective from 1 January 2021

  1. Disconnection fee: $21.99
  2. Reconnection after: $21.99
  3. Late payment fee: $12.00
  4. Credit card payment process fee: 1%
  5. Direct debit dishonour fee: $9.50
  6. Pass through fees - charges for other services provided by Ausnet will be passed through to you.

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